Last updated: September 21, 2026

Refund Policy

This Refund Policy explains how ANH ZORVENA LLC (“ANH ZORVENA,” “we,” “us,” or “our”) handles refunds for purchases made on www.anhzorvena.com. For information on how to return an item, please see our Returns Policy. For shipping details, see our Shipping Policy.

1. Full Refunds

A full refund (product price plus applicable taxes) will be issued in the following circumstances:

• The item received is defective or damaged
• You received the wrong item
• Your order was cancelled before it was shipped
• The item returned is in its original, unused condition with all packaging intact

Original shipping charges are non-refundable except when the return is due to our error (defective, wrong, or damaged items).

2. Partial Refunds

Partial refunds may be issued in the following circumstances:

• Items returned with damaged or missing original packaging: 15% restocking fee deducted
• Items returned with missing accessories or documentation: 15% restocking fee deducted
• High-value items (over $500) returned in original condition: 15% restocking fee deducted
• Bulk orders (10+ units) returned: 20% restocking fee deducted
• Items returned in used or worn condition: refund at our discretion, up to 50% deducted

For full details on restocking fees, see our Returns Policy.

3. Exchange Price Differences

When exchanging an item, the following price difference rules apply:

• If the replacement item costs less than the original, we will refund the difference to your original payment method within 5–7 business days.
• If the replacement item costs more than the original, you must pay the difference before the exchange is processed.
• If the replacement item is the same price, no additional charge or refund applies.
• Price differences are calculated based on the price paid at the time of the original order, not the current listed price.

4. Order Cancellation

You may cancel your order free of charge if it has not yet been processed or shipped. To cancel, contact us at [email protected] within 12 hours of placing your order. If the order has already been processed or shipped, it cannot be cancelled and you will need to follow the standard return process outlined in our Returns Policy. The 7-day return window applies to cancelled orders that have already shipped.

5. Refund Processing Time

Once we receive and inspect your returned item, we will send you an email notification confirming the approval or rejection of your refund. If approved, the refund will be processed within 5–7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution:

• Credit/debit cards: 5–10 business days
• PayPal: 3–5 business days
• Original shipping charges: 1–2 billing cycles (if applicable)

6. Original Payment Method

All refunds are issued to the original payment method used for the purchase. We are unable to refund to a different card, account, or method. If your original payment method is no longer available (e.g., expired card, closed account), please contact your bank or card issuer—they will redirect the refund to your new account. If you paid with a gift card, the refund will be issued as store credit.

7. Sale and Promotional Items

Items purchased on sale or during a promotional event are eligible for refunds under the following conditions:

• Discounted items are refundable at the discounted price paid, not the original retail price.
• Items marked as “Final Sale” or “Clearance” are non-returnable and non-refundable.
• Promotional bundle discounts: if you return one item from a bundle, the discount may be voided and the refund will reflect the adjusted pricing.
• Items purchased with a promo code: the refund will reflect the discounted amount paid, not the full retail price.

8. Gift Items

If the item was marked as a gift at the time of purchase, the following applies:

• A gift recipient may return the item within the 7-day return window for store credit only.
• The gift credit will be issued to the recipient's email address.
• If the item was not marked as a gift at the time of purchase, the refund will be issued to the original purchaser's payment method.
• Gift wrapping charges, if any, are non-refundable.

9. Late or Missing Refunds

If you have not received your refund within the expected timeframe, please take the following steps:

1. Check your bank account or credit card statement for the refund.
2. Contact your bank or credit card company—processing times vary by institution.
3. If you have done both of the above and still have not received your refund, contact us at [email protected] with your order number and refund confirmation number.

We will investigate the status of your refund with our payment processor and provide an update within 3 business days.

10. Contact Information

If you have any questions about our Refund Policy or the status of a refund, please contact us:

ANH ZORVENA LLC
9980 S 300 W STE 700
Sandy, UT 84070, USA
Email: [email protected]

Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM Eastern Time. We strive to respond to all inquiries within 24 business hours.