Last updated: September 21, 2026

Returns Policy

At ANH ZORVENA LLC (“ANH ZORVENA,” “we,” “us,” or “our”), we want you to be satisfied with your purchase. This Returns Policy explains the conditions and process for returning products purchased on www.anhzorvena.com. For information about refunds, please see our Refund Policy. For shipping details, see our Shipping Policy.

1. 7-Day Return Window

You may request a return within 7 days from the date your order is delivered. The return window is strictly 7 calendar days—requests submitted after this period will not be accepted. The delivery date is determined by the tracking information from the carrier. If you believe there are extenuating circumstances, please contact us at [email protected] and we will review your case.

2. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• The item is unused, unwashed, and in its original condition
• The item is in its original packaging with all tags, accessories, and manuals included
• The return request is submitted within 7 days of delivery
• You provide a valid proof of purchase (order number or receipt)

We reserve the right to refuse returns that do not meet these criteria. If a returned item is inspected and found ineligible, it will be returned to you at your expense.

3. Non-Returnable Items

The following items are non-returnable for hygiene and safety reasons:

• Lint rollers and adhesive refill sheets that have been opened
• Fabric shavers or defuzzers that show signs of use
• Stain remover pens and liquids that have been opened or used
• Travel detergent pods and bottles that have been opened
• Shoe cleaning solutions and foam cleaners that have been opened
• Gift cards and promotional items
• Bundles and clearance items marked as “Final Sale”
• Personalized or custom-engraved items

4. Return Process

To initiate a return, follow these steps:

1. Email us at [email protected] with your order number and the reason for the return within 7 days of delivery.
2. We will review your request and, if approved, send you a Return Merchandise Authorization (RMA) number and return instructions within 2 business days.
3. Pack the item securely in its original packaging, including all accessories and documentation. Write the RMA number clearly on the outside of the package.
4. Ship the package to the return address provided in the return instructions. Packages without an RMA number will not be accepted.
5. We will inspect the returned item and notify you of the approval or rejection of your return within 3 business days of receipt.

5. Return Shipping Labels

For defective or incorrect items, ANH ZORVENA will provide a prepaid return shipping label at no cost to you. For returns due to change of mind or other non-defect reasons, the cost of return shipping is the customer's responsibility. We recommend using a trackable shipping method, as we are not responsible for packages lost in transit during return. Return shipping costs are non-refundable except in cases of our error.

6. Exchanges

We accept exchanges within the 7-day return window for items of equal or lesser value. If you wish to exchange for a higher-value item, the price difference must be paid before the exchange is processed. To request an exchange, follow the same return process above and indicate the item you would like instead. Exchanges are subject to stock availability. If the requested replacement is out of stock, we will issue a refund instead. For more details on price differences, see our Refund Policy.

7. High-Value Items (Over $500)

For items valued over $500, additional return conditions apply:

• The item must be returned fully insured for its full retail value
• The item must be shipped via a signature-required service
• All original packaging, accessories, and certificates of authenticity must be included
• A 15% restocking fee applies to high-value returns
• Return authorization must be obtained before shipping

High-value items that are damaged during return shipping due to inadequate packaging may result in a reduced refund or rejection of the return. We strongly recommend professional packaging for high-value returns.

8. Shipping Insurance for Returns

We recommend purchasing shipping insurance for all return packages, especially for items valued over $100. ANH ZORVENA is not responsible for items lost, damaged, or stolen during return transit. If you use our prepaid label for defective returns, insurance is included up to $100. For items over $100, you are responsible for purchasing additional insurance to cover the full value of the item.

9. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery at [email protected] with your order number and photos of the damage. We will arrange for a replacement or refund at no additional cost to you. Damaged or defective items are exempt from restocking fees. If the item is covered under our warranty, please see our Warranty Policy for additional options.

10. Restocking Fees

A restocking fee may apply to certain returns:

• Standard items returned in original condition: No restocking fee
• Items returned with damaged or missing original packaging: 15% restocking fee
• High-value items (over $500): 15% restocking fee
• Bulk orders (10+ units): 20% restocking fee

Restocking fees are deducted from your refund amount. For more information on how refunds are processed, see our Refund Policy.

Contact Us

If you have any questions about our Returns Policy, please contact us:

ANH ZORVENA LLC
9980 S 300 W STE 700
Sandy, UT 84070, USA
Email: [email protected]